Any successful shipping department must begin with the finest quality product available, and nothing is more true at Red Fish Blue Fish. We are extremely selective about the exporters we choose to deal with, and we only work with the best in the industry.
All fish and live animals are sold on a BUY THIS WEEK, SHIP NEXT WEEK basis. The shipping cutoff is 12 noon US Pacific Time every Saturday. Once your order is placed, your fish will be sent to you the following week. We ship only in brand-new insulated fish boxes and we always include an ice pack or a heat pack free of charge whenever it is required.
All animals are treated with preventative medications here in the United States after they have been received and transported to our intake facility. Our most commonly used medications are Erythromycin, Ich-X and Metro, although we sometimes use other medications for combined synergistic effect. Not only are animals treated here, they are also quarantined here for the full 10-14 days treatment period. All animals are cared for and closely observed daily to ensure we supply you with the finest aquarium fish and aquatic animals possible.
Your fish are loaded into 3-mil thick durable shipping bags that have been filled with fresh, clean water and pure oxygen. After the animals have been added, the bags are heat sealed closed with a special impulse bag sealer. The bags are labelled whenever necessary to make identifying your new aquatic friends more easily done after they've been delivered to you. The sealed bags are loaded into the special insulated fish box and packing material is added to make sure the animals have a smooth journey to you. At this point, we also load an ice pack or a heat pack if necessary.
Finally the box is sealed, the shipping labels and LIVE FISH stickers are placed onto the box, and it is sent on its way to you via UPS Next Day Air for delivery straight to your doorstep. Oh, and don't worry -- as soon as we ship your fish, a tracking number is automatically emailed to your registered customer email address that you used when placing the order.
Once your fish have been delivered to you, please open the box immediately and inspect your fish and other live aquatic animals. We are here to support you through your purchasing experience, and we aim to make it a good one!