Terms & Conditions

We strongly recommend that you read the following Terms and Conditions of Sale of Goods carefully as it represents a Contract between Red Fish Blue Fish and any customer ordering goods from us online. Please make sure that you understand them before ordering any Products. Our relationship is subject to these Terms and Conditions and they impose certain responsibilities upon you, and in some cases, they exclude and limit our liability to you in the event of loss or damage. Please note that by ordering any Products, you agree to be bound by these Terms and Conditions:

1.    All sales are final and no return of goods is possible

2.    The shipping cutoff each week is Sunday at 12 Noon, Pacific US Time

3.    We reserve the right to delay the shipping of Live Animal orders due to inclement weather and/or other unforeseen incidents; if dangerous weather conditions or other impactful incidents occur, we may delay the shipping of your Live Animals. Customers who wish to cancel their orders under these conditions may do so with a 15% cancellation fee

4.    All Live Animals are sold on a 'Purchase This Week, Ship Next Week' basis, and orders are shipped out on Monday, Tuesday or Wednesday of the week after sale. Tracking numbers are automatically sent to customers via email notification when orders are shipped

5.    Once an order is placed, it may be cancelled and refunded upon customer request, however a 15% cancellation fee will apply

6.    The minimum order amount for Live Animal orders is $25.00 (USD); we reserve the right to cancel and refund Live Animals orders with subtotals of less than $25.00 (USD)

7.    Live Animals delivered with United States Postal Service (USPS) are not guaranteed and have no Dead-On-Arrival Coverage; customers who order Live Animals and select USPS for the Delivery Carrier and Method assume complete risk and total responsibility for the safety and well-being of the Live Animals in the shipment, and in doing so agree to release, hold harmless, indemnify and defend Red Fish Blue Fish against any and all associated claims

8.    Live Animals delivered with UPS Next Day Air and FedEx Priority Overnight are 100% covered against Dead-On-Arrivals if the following conditions are met:

    a.    Live Animal shipments must be delivered on the first delivery attempt; if for any reason Live Animals were not be delivered to you on the carrier’s first delivery attempt, then there is no guarantee against Dead-On-Arrival animals in your shipment and no refund will be issued

    b.    Live Animals must be delivered to the original delivery address entered when the order was placed; if an alternate address is chosen and communicated to the carrier by the customer or customer agent, then there is no guarantee against Dead-On-Arrival animals in your shipment and no refund will be issued

    c.    In the very unlikely event that Dead-On-Arrival Animals are received in a shipment delivered via UPS or FedEx, the customer must begin the Dead-On-Arrival claim process by informing us through our website within two (2) hours of the electronically registered delivery receipt of the Live Animal package

    d.    All Dead-On-Arrival Claims must accompany photographs clearly showing the Deceased Animal still heat-sealed in the plastic bag that it was originally shipped in; heat-sealed plastic bags containing Dead-On-Arrival Animals MUST NOT BE OPENED and must be immediately photographed, and the photographs must be provided to us during the Dead-On-Arrival Claim Process. Any Dead-On-Arrival Claim which does not also include required photographs will be denied and no refund will be issued

    e.    If Dead-On-Arrival Animals are received via UPS or FedEx but are not reported to us within the first two hours of the electronically registered delivery receipt, then there will be no refunds issued; our Dead-On-Arrival coverage for Live Animals delivered via UPS or FedEx ends two hours after the Live Animals have been delivered to you, and any claims made to us outside of this strict two-hour claim window will be denied

    f.    No other warranty or guarantee applies to Live Animal purchases delivered via UPS and FedEx

9.    Shipping Fees paid to us are forwarded to your selected Carrier for your Live Animal shipment and as such, shipping fees are not refundable

10.  Fees paid for Live Animal packing materials (boxes, insulating panels, fish cooler boxes, heat packs, cooling packs) are not refundable

11.  All refunds are issued in the form of store credit